Refund policy

Returns and refunds

Please contact Art by Liz Whyte at liz.whyte25@gmail.com with your order number before returning an item.

Change-of-mind returns

We accept change-of-mind return requests within 14 days of delivery for original artworks and standard prints. Items must be unused, undamaged and returned in their original packaging. The customer is responsible for return shipping costs for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns.

Personalised or custom-made items are not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and, where possible, photographs of the item and packaging. Keep the packaging while we arrange the next steps. We will cover reasonable return shipping costs where required by Australian Consumer Law.

Your consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

Once a change-of-mind return has been received and inspected, we will let you know whether it meets the return conditions. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

Contact

Email: liz.whyte25@gmail.com
Phone: +61 422 622 807

Please contact us for return instructions and the appropriate return address before sending your item.